Don't want to worry about the technical management of Oracle applications?
You manage your own hardware and hosting but don't want to worry about your applications? We make it possible! Your servers will be kept in your own data centres and we will provide you with our expertise in application management. That should put your mind at rest.
Fixed price per month, fixed point of contact
Our approach has always been to offer a fully integrated management approach based on a fixed price per month . This approach avoids unnecessary discussions about additional work requirements and means we can focus on providing an effective service.
We always provide dedicated technical contacts for our customers to ensure that knowledge of their application, and customer specific details, are preserved. This also means that our consultants are always up to date and completely aware of client specific issues or requirements. This approach allows us to act as an extension of the customers’ IT department and makes us a valued partner.
A “Service Level Agreement” documents all the agreements we make with you, on a tactical level, about the technical management of your Oracle application. This SLA provides you with: an overview of agreed services, desired uptime, response time (in the event of a fault) and a problem resolution timescale. The SLA is always clear and transparent.
Agreements and Procedures File
At an operational level, we make an agreement with you based on specific procedures. These include arrangements for daily tasks such as backup and cloning and also stipulate how and when to install patches as well as how to run a migration process. These agreements and procedures are established in an Agreements and Procedures File.