Introduction to Gisgo®: A Self-Service Solution for Efficient Operations

What is Gisgo®?

Gisgo® is a powerful self-service portal for MCX, designed to enable both customers and MCX teams to carry out operational tasks on Oracle applications environments like Peoplesoft and Oracle E-Business Suite that previously required operator intervention. By placing control directly in the hands of the user, Gisgo® significantly reduces turnaround time and minimises operational friction.

With Gisgo®, users can manage multiple environments from a single, user-friendly web interface in a secure and controlled manner, with access to all self-hosted, on-premises, or remotely hosted environments, including both production and non-production systems.

Users can independently perform a wide range of tasks using Gisgo®, such as:

• Starting and stopping environments
• Scheduling environment clones
• Pausing the process scheduler
• Deploying a PUM database within PeopleSoft environments
• Resetting database user passwords
• Locking/unlocking application user Ids
• Applying patches
• Request log files and trace information
• Run SQL scripts and DB Statistics
• And much more

One portal, complete visibility

Gisgo® not only enables actions but also provides insight. The platform tracks and analyses request statistics over time, allowing teams to better understand usage patterns and manage daily operations more effectively.

In addition to the standard actions available for each environment, our team within MCX can also develop custom actions, enabling customers to further streamline repetitive or business-specific tasks.

Main benefits of Gisgo®:

• Automation: Manual work is reduced and the need for tickets is minimised, effectively shortening response times.
   
• SSO integration: Seamless access via Single Sign-On ensures ease of use and robust security.
   
• Self-hosted and secure:Gisgo® runs on a dedicated server assigned exclusively to the customer, not shared with other clients, and does not require external network access or additional external VMs. This guarantees full control over data, security, and compliance.

Gisgo®: Control over Operational Actions, Without Detours

In modern IT environments, speed, manageability and reliability determine the quality-of-service. Yet, many operational actions relating to PeopleSoft and the Oracle E-Business Suite still rely on manual intervention and ticket flows. This slows down processes, increases the risk of errors and limits the agility of teams.

Gisgo® has been developed to structurally eliminate this friction. The platform provides users with direct, controlled access to operational tasks, within the frameworks agreed upon by MCX and the client.

What Gisgo® Solves

• Waiting times caused by dependence on tickets and operators for standard actions.
• Unnecessary workload for management and operations teams due to repetitive tasks.
• Fragmented access to environments and tools, spread across multiple systems.
• Limited insight into who performs which actions and for what purpose.
• Risks of errors due to manual, non-standardised activities.

From a single central web interface, users have access to all their PeopleSoft and Oracle E-Business Suite environments, regardless of whether these are on-premises, self-hosted or externally placed. Both production and non-production systems are available within the same environment, with clear role and rights structures.

Why Gisgo® Stands Out

• Self-service in management: users can carry out tasks independently, without losing grip and control.
• A single portal for all environments, bringing clarity and calm to day-to-day management.
• Standardisation of actions, making tasks predictable and reproducible.
• Insight into usage and behaviour through logging and statistics at both action and environment level.
• Expandability with customised actions, tailored to organisation-specific processes.
• Complete control over data and security, as Gisgo® runs on a dedicated server assigned exclusively to the customer.
• Integration with Single Sign-On for consistent access and alignment with existing security guidelines.

Gisgo® supports, among other things, starting and stopping environments, scheduling clones, managing process schedulers, applying patches, and retrieving log and trace information. Database-related actions such as resetting passwords, running SQL scripts, and fetching statistics are also directly available via the portal.

With Gisgo®, MCX offers its customers a practical and manageable tool as part of its service provision. The platform increases the efficiency of daily activities, strengthens collaboration between teams, and contributes to a stable, reliable IT environment in which responsibilities are clear.

Proven in Practice:

Gisgo is now being successfully deployed by several clients, and adoption continues to grow. With each new release, we actively incorporate feedback from the field, ensuring Gisgo continues to evolve into a valuable support tool for daily operations.

The table below shows the impact this has had for three clients, specifically in ticket reduction and the use of self-service.

These figures clearly demonstrate how Gisgo reduces manual tickets, speeds up operations, and empowers customers to self-serve.