MIG(ng): The Digital Backbone of MCX

At MCX, innovation never stands still. A prime example is the development of MIG(ng) – an internal project that has since grown into a key digital hub within our organization. We spoke with one of the initiators about this unique project.

From idea to central hub

What once started as an idea – the MCX Information Gateway (MIG) – has grown into an indispensable link between our internal systems. MIG(ng), the latest version, is designed to function as a central hub. Through smart API integrations, the platform connects systems like ODOO and TOPdesk, ensuring information is streamlined, reliable, and available in a single location.

"I conceived of the MIG concept years ago," says the developer. "Now it's really taking shape. And that's something to be proud of."

Impact on the entire organization

What makes MIG(ng) so special is its broad impact. It touches every part of the organization: from technology to processes, from management to administration. The implementation of "One Source of Truth" ensures that each system has its own role. ODOO manages customer and contact information, MIG and Ansible provide host information and environments, while TOPdesk is used for incidents and changes.

What it delivers in practice

Thanks to MIG(ng), we can do things that were previously impossible. Think of Single Sign-On in TOPdesk and GisGo: users only need to log in once for multiple systems. Less hassle, more user-friendliness.

A long-term project

The development of MIG(ng) isn't a sprint, but a marathon. "We've been working on this for years," explains the developer. "After all, the systems keep running, so you have to build the new situation alongside the old one without disrupting daily operations. That makes it complex."

Collaboration and challanges

Internally, the collaboration within the development team was excellent. However, we encountered challenges. Changes that affect multiple teams require careful coordination. Moreover, it's difficult to determine in advance exactly what colleagues need. "Too often, as a development team, we have to figure out how to solve something ourselves."

Another lesson learned? More streamlined communication upfront. "SCRUM could have helped us with that, but due to circumstances, it hasn't happened yet. That's still on our wish list."

Why we're happy to share this

MIG(ng) has fundamentally changed MCX as an organization. Where we previously stored contacts in different locations and each system had its own login, this is now centralized, transparent, and much less prone to errors.

This project demonstrates what's possible with vision, collaboration, and technical innovation. And that makes MIG(ng) not just a technical success – but above all, an organization-wide step forward.

Want to learn more about our internal projects or how we approach digitalization? Contact us at info@mcx.nl