MCX works smarter, not harder!01-06-2021
MCX purchases new ticket system
One of MCX's brand values is: 'Work smarter, not harder. You can automate everything you have to do twice.” The purchase of our new ticket system fits in very well with this brand value. With TOPdesk, the tickets can be immediately provided with standard answers, so that our customers receive a faster response. The system offers the possibility to standardize the execution of changes, which further reduces the risk of errors.
All customers have access to a Self Service Portal. This is a clear dashboard in which new tickets can be created and existing tickets can be viewed. The roll-out of TOPdesk will take place in the autumn of 2021.